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Target Audience

  • This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are in customer facing or customer support roles who want to develop their internal/external communication skills and behaviours.

  • The course will be tailored to the most frequent method of communication used to connect with your customers e.g. face to face, telephone, email.
     

We are experienced at providing bespoke customer services training courses and longer-term programmes to meet your specific organisation goals and service standards.

 

Course Aim

  • This customer service skills training course will develop the participants' communications, presentation skills and behaviours to offer exceptional customer care.

 

The training aims to empower participants to provide effective solutions to internal/external communication problems when they arise.

 

Course Objectives

 By the end of this half day training course, the participants will have:

 

  • Adopted a consistent, professional style when communicating with internal/external customers

  • Developed skills in engaging with inquirer and handling their enquiries/compliant effectively

  • Listened effectively, asked questions and summarised to respond fully to inquirer’s request

Please contact us for brochure, outline and cost.

For more information, call us on
+852
3549 8037 or contact us below.

Communication Skills for CS

Duration: 0.5 day

Participants(per session): 10-25