MANAGER PRINCIPLE

Each module: Virtual 120 minutes + assignment  / In-person 120-180 minutes
Options: 1) 6 Modules in total, 3-4 weeks in between; 2) A la carte

For those new to first-line management and team leaders or those without previous training in managing other team members at work, this virtual modular programme provides team leaders and junior managers with some basic techniques for getting the best out of their team members.


In this modular virtual training programme, participants will:

  • Explain their role and responsibilities as a manager of team members and the likely expectations of the business and the team they manage.

  • Provide clear and engaging direction to their team members in a remote and face-to-face environment.

  • Give feedback to team members on their performance.

  • Demonstrate their skills in coaching team members to motivate and enhance performance.

  • Delegate tasks to team members in an engaging and supportive manner.

  • Recognise the characteristics of high performing teams and identify ways to engender effective team and remote working.

  • Recognise different styles of communication and how to adapt their communication style to create understanding and rapport with others.

  • Identify strategies for helping team members cope with their potential responses to change in the workplace.

  • Identify and practice techniques for managing conflict in the workplace


The programme will work best with:

  • one cohort of participants attending all of the modules

  • learning application and targeted tasks between modules

  • 3 to 4 weeks between modules

Stand Up Meeting

MODULE 1: MANAGER PRINCIPLE

  • Styles of leadership and management

  • Recognising how best to manage different levels of performance

  • Identifying the right type of support and development

  • Motivating and engaging the team

Communication Styles

  • Perceptions and filters

  • Awareness of different communication styles

  • Identifying our own communication style and preference

MODULE 2: MANAGING PERFORMANCE

Managing performance through effective feedback

  • Purpose and benefits of giving and receiving feedback

  • Opportunities for giving feedback

  • Models for giving constructive and motivational feedback

MODULE 3: COACHING FOR HIGH PERFORMANCE

Coaching skills

  • Identifying opportunities for coaching

  • Questioning techniques using the GROW model

  • Active listening, summarising and reflecting back

MODULE 4: DELEGATING TASKS AND PROJECTS

Delegation skills

  • Identifying opportunities for delegation

  • Skills and process for delegating effectively

  • Benefits of delegating tasks

MODULE 5: BUILDING HIGH PERFORMANCE TEAMS

Characteristics of high performing teams

  • Defining a team

  • Characteristics of high performing teams

  • Stages of group development

  • Engendering team working


Communication Styles

  • Appreciating different team member communication styles

  • Balancing different team members styles to achieve high team performance

  • Adjusting to other communication styles to maximise team members performance

MODULE 6: MANAGING CHANGE & CONFLICT

Emotional responses to change

  • Business & personal impacts of failing to deal with people's needs & concerns

  • Identifying our own response to change

  • DREC change curve

  • Identifying each phase and responding appropriately

  • Conveying compelling reasons for change