MANAGER PRINCIPLE

For those new to first-line management and team leaders or those without previous training in managing other team members at work, this virtual modular programme provides team leaders and junior managers with some basic techniques for getting the best out of their team members.

In this modular virtual training programme, participants will:

• Explain their role and responsibilities as a manager of team members and the likely expectations of the business and the team they manage.

• Provide clear and engaging direction to their team members in a remote and face-to-face environment.

• Give feedback to team members on their performance.

• Demonstrate their skills in coaching team members to motivate and enhance performance.

• Delegate tasks to team members in an engaging and supportive manner.

• Recognise the characteristics of high performing teams and identify ways to engender effective team and remote working.

• Recognise different styles of communication and how to adapt their communication style to create understanding and rapport with others.

• Identify strategies for helping team members cope with their potential responses to change in the workplace.

• Identify and practice techniques for managing conflict in the workplace

The programme will work best with:

• one cohort of participants attending all of the modules

• learning application and targeted tasks between modules

• 3 to 4 weeks between modules