MANAGER PRINCIPLE
Each module: Virtual 120 minutes + assignment / In-person 120-180 minutes
Options: 1) 6 Modules in total, 3-4 weeks in between; 2) A la carte
For those new to first-line management and team leaders or those without previous training in managing other team members at work, this virtual modular programme provides team leaders and junior managers with some basic techniques for getting the best out of their team members.
In this modular virtual training programme, participants will:
Explain their role and responsibilities as a manager of team members and the likely expectations of the business and the team they manage.
Provide clear and engaging direction to their team members in a remote and face-to-face environment.
Give feedback to team members on their performance.
Demonstrate their skills in coaching team members to motivate and enhance performance.
Delegate tasks to team members in an engaging and supportive manner.
Recognise the characteristics of high performing teams and identify ways to engender effective team and remote working.
Recognise different styles of communication and how to adapt their communication style to create understanding and rapport with others.
Identify strategies for helping team members cope with their potential responses to change in the workplace.
Identify and practice techniques for managing conflict in the workplace
The programme will work best with:
one cohort of participants attending all of the modules
learning application and targeted tasks between modules
3 to 4 weeks between modules
MODULE 1: MANAGER PRINCIPLE
Styles of leadership and management
Recognising how best to manage different levels of performance
Identifying the right type of support and development
Motivating and engaging the team
Communication Styles
Perceptions and filters
Awareness of different communication styles
Identifying our own communication style and preference
MODULE 2: MANAGING PERFORMANCE
Managing performance through effective feedback
Purpose and benefits of giving and receiving feedback
Opportunities for giving feedback
Models for giving constructive and motivational feedback
MODULE 3: COACHING FOR HIGH PERFORMANCE
Coaching skills
Identifying opportunities for coaching
Questioning techniques using the GROW model
Active listening, summarising and reflecting back
MODULE 4: DELEGATING TASKS AND PROJECTS
Delegation skills
Identifying opportunities for delegation
Skills and process for delegating effectively
Benefits of delegating tasks
MODULE 5: BUILDING HIGH PERFORMANCE TEAMS
Characteristics of high performing teams
Defining a team
Characteristics of high performing teams
Stages of group development
Engendering team working
Communication Styles
Appreciating different team member communication styles
Balancing different team members styles to achieve high team performance
Adjusting to other communication styles to maximise team members performance
MODULE 6: MANAGING CHANGE & CONFLICT
Emotional responses to change
Business & personal impacts of failing to deal with people's needs & concerns
Identifying our own response to change
DREC change curve
Identifying each phase and responding appropriately
Conveying compelling reasons for change