THE ART OF COMMUNICATION

Virtual: 120 minutes
In-person: 180 minutes
Lunch & Learn: 60 minutes


Conflict on a team is unavoidable and necessary. In this course, you will explore strategies to encourage constructive conflict and to discourage destructive conflict. You will explore recommended negotiation techniques for managing conflict. You will then identify threats to communication, explore strategies to overcome those threats, and use those strategies productively on your remote teams. One of the biggest challenges of a remote team is figuring out who has what information and how to get it. You will identify strategies to manage information to help make decisions. By the end of this course you will have a toolbox of tips and strategies for maximizing the team's communication.

In this course you will:

  • Assess and rate the type of conflict on your team and reflect on ways to encourage positive and prevent negative conflict.

  • Meet the motivational challenges of individuals and teams.

  • Manage the impact of separation factors including distance, time zones and cultures.

  • Proactively adopt a model that focuses on relationships, communication and tasks.

  • Use a questioning technique to explore the root causes of a conflict facing your team and come up with a plan to fix it.

  • Use negotiation to try to resolve an issue facing your team.

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